1. Reward funding happens before sharing
The worker chooses a reward amount and qualifying-contact goal, then funds the reward before the link becomes active. Starter also adds the platform fee disclosed at checkout. Payment-provider authorization or settlement can delay activation.
2. What earns a reward
The reward becomes owed when the current funded cycle reaches its stated goal using contacts that satisfy Makewrk's current eligibility, uniqueness, attribution, and fraud rules. Under the current product rule, a prospect phone number can count only once for the same worker. A tap alone is not a qualifying contact and never creates a payable reward. A text carrying the generated referral code can be attributed deterministically; codeless texts, calls, and other low-confidence matches are held for review before they can affect a reward.
Makewrk may review ambiguous activity and correct mistakes. It will not remove valid progress solely because the worker did not close a job. Spam, self-referrals, collusion, duplicate identities, excluded phone numbers, and manipulated activity do not qualify.
3. Payout initiation and timing
Once a goal is reached, Makewrk records the reward as owed. If the advocate has a verified payout account, Makewrk can initiate a provider transfer. Otherwise, the reward remains owed until payout setup is completed or an approved manual payment is recorded. Banks and payment providers control final delivery timing.
A displayed reward status is not a deposit account and does not promise a specific delivery date. Identity, sanctions, fraud, dispute, tax, and provider checks can delay or prevent a payout when required by law or provider rules.
4. Expiry and refunds
If a funded cycle has not reached its goal within 90 days, Makewrk can initiate a refund of the unearned reward to the original payment method. A reward that was already earned must not be refunded as unearned. Provider processing can take additional business days, and an expired card or closed account can require support.
Starter platform fees cover use of the platform and payment flow and are not part of the advocate reward. Once funding succeeds and the link is activated, that platform fee is earned and is not included in the 90-day unearned-reward refund, except where required by law or when Makewrk corrects its own duplicate or erroneous charge. The checkout shows the fee separately before payment.
5. Cancellations, disputes, and chargebacks
Pausing a link stops new public activity but does not erase valid progress or earned rewards. Workers should contact support before disputing a valid Makewrk charge with their card issuer. A chargeback does not cancel an advocate's valid earned claim and can result in account restriction or collection where permitted.
6. Errors and support
Report an incorrect amount, duplicate charge, attribution concern, payout problem, or suspected abuse promptly to hello@makewrk.com. Include the account phone number and link identifier, but never send full card, bank, or verification details by email.