Reward and Refund Policy

The worker sets a per-contact rate — what an advocate earns for each new customer who reaches the worker through a shared link. There are no cycles, goals, or upfront funding. A saved card is required before links begin counting, and the worker is billed weekly for the qualifying contacts counted that week. Each weekly charge covers the advocate rate plus the platform fee for the worker's plan, disclosed before the card is saved.

Links stay live between charges, but a link only counts new contacts while the worker's billing is in good standing. If billing falls behind or an outstanding balance passes the worker's cap, the link keeps reaching the worker while it stops counting — and the card honestly shows no reward can be earned — until the worker's billing clears.

An advocate earns a reward each time a new customer reaches the worker through the advocate's link and that contact satisfies Makewrk's current eligibility, uniqueness, attribution, and fraud rules. There is no cycle or threshold — every qualifying contact accrues its own reward. A prospect phone number can count only once for the same worker. A tap alone is not a qualifying contact and never creates a payable reward. A text that includes the referral code is matched automatically; texts without the code, calls, and other unclear matches are reviewed by hand before they can count toward a reward.

Makewrk may review ambiguous activity and correct mistakes. It will not remove valid progress solely because the worker did not close a job. Spam, self-referrals, collusion, duplicate identities, excluded phone numbers, and manipulated activity do not qualify.

Once a qualifying contact is counted, Makewrk records the advocate's reward as pending. It becomes payable after a settlement window and only once the worker's weekly charge covering that contact has cleared. When the reward is payable and the advocate has a verified payout account, Makewrk can initiate a provider transfer. Otherwise the reward stays owed until payout setup is completed or an approved manual payment is recorded. Banks and payment providers control final delivery timing.

A displayed reward status is not a deposit account and does not promise a specific delivery date. Identity, sanctions, fraud, dispute, tax, and provider checks can delay or prevent a payout when required by law or provider rules.

Because workers pay per qualifying contact instead of prefunding a cycle, there is no 90-day unearned-reward refund under this model. If a worker's weekly charge fails, their links stop counting new contacts while the balance is unresolved and Makewrk retries the charge on a set schedule.

If the billing failure is not resolved after those retries, the worker's account is suspended. This is the honest tradeoff of pay-as-you-go: an advocate reward is only guaranteed once the worker's charge that funds it has cleared. Rewards for contacts that have not yet matured are canceled, and rewards that matured but were not yet sent are reversed — neither is paid, because the charge that would have funded them never cleared. A reward that was already paid out to an advocate is not reclaimed. The platform fee reflects use of the platform and payment flow and is never part of the advocate reward.

Flagging an advocate holds their payouts for review but does not erase valid progress or earned rewards. Workers should contact support before disputing a valid Makewrk charge with their card issuer. A chargeback does not cancel an advocate's valid earned claim and can result in account restriction or collection where permitted.

Report an incorrect amount, duplicate charge, attribution concern, payout problem, or suspected abuse promptly to hello@makewrk.com. Include the account phone number and link identifier, but never send full card, bank, or verification details by email.